Privacy Policy
PRIVACY POLICY
Magic Stairs AR LLC
Effective Date: Feb, 22nd 2026
1. Introduction
Magic Stairs AR LLC (“Magic Stairs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
Visit our website (magic-stairs.com)
Use the Magic Stairs mobile application
Subscribe to our services
Communicate with us via phone, email, or SMS
This policy applies to users located in the United States and Canada.
2. Information We Collect
A. Information You Provide to Us
We may collect:
Name
Email address
Phone number
Account login credentials (inside the mobile app)
Information you provide during customer support interactions
Email addresses may be collected:
When users opt into our newsletter on the website
When creating an account inside the mobile application
Phone numbers may be collected:
During direct phone conversations
When users provide contact information voluntarily
B. App Usage & Analytics Data
We may collect limited technical and usage data such as:
Device type
Operating system
App usage activity
Interaction data
Log information
This data is used to improve functionality and user experience.
C. Payment Information
All subscription payments are processed exclusively through:
Apple App Store
Google Play Store
Magic Stairs AR LLC does not collect, store, or process credit card information directly.
3. How We Use Your Information
We use your information to:
Provide access to the Magic Stairs platform
Manage subscriptions (monthly and yearly plans)
Provide a 30-day free trial
Communicate account updates and service information
Provide customer support
Send follow-up SMS communications (only after verbal consent)
Improve app performance and services
4. SMS Communications
Magic Stairs may send SMS messages:
Only after a direct phone conversation
Only after verbal consent
Only for service-related follow-up and account onboarding
We do not send bulk promotional SMS campaigns.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
You may request assistance by replying HELP or contacting support@magic-stairs.com.
We do not share SMS consent or phone numbers with third parties for marketing purposes.
5. Data Sharing & Third Parties
We may share data with trusted service providers strictly for business operations, including:
Twilio (SMS delivery)
HubSpot (CRM management)
Shopify (website hosting)
Apple App Store (subscription processing)
Google Play Store (subscription processing)
We do not sell, rent, or trade personal data.
We do not share user data for third-party marketing.
6. Data Retention
We retain personal information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Users may delete their account directly within the mobile app.
Users may also request deletion by contacting support@magic-stairs.com.
7. Your Rights
Users in the United States and Canada may:
Request access to their data
Request correction of inaccurate information
Request deletion of their data
Request a copy of their personal data
To exercise these rights, contact support@magic-stairs.com.
8. Data Security
We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure.
However, no digital transmission or storage system can be guaranteed to be 100% secure.
9. Children’s Privacy
Magic Stairs is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that we have collected data from a child under 13, we will delete it promptly.
10. International Users
Our services are operated from the United States.
If you access our services from Canada or other jurisdictions, you consent to the transfer and processing of your information in the United States.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy, contact:
Magic Stairs AR LLC
Email: support@magic-stairs.com
Website: https://magic-stairs.com